Privacy Statement

Contact

If you have any questions after reading this policy, would like more information about how we handle privacy, or would like to file a complaint, please feel free to contact us by email: support@yooova.com

Collection of Personal Information

In this Privacy Statement we explain how we collect, use and possibly share your personal data when you visit our website or make a purchase in our webshop. By 'personal information' we mean all data that says something about you as a person. Below you can read which data we collect and why.

I - Device information

When you visit our website, we automatically collect certain information about your device. This includes:

  • Information about your internet browser, IP address, time zone

  • Information about which pages you view on our site, which search terms you use, and how you navigate through the site

  • Data about the type of device you use to visit the site

We collect this information to make our website work properly and to better understand how you use our site so that we can improve your experience.

II - Order information

When you order something from us, we collect certain data from you. Think of:

  • Name

  • Address details

  • Payment information (such as your payment method)

  • Email address

  • Phone number

We use this information to process your order properly and to contact you if necessary.

III - Information via Contact

When you contact us (for example by email), we store the information you share with us so that we can help you properly.

How Do We Use Your Personal Information?

We use your personal data in the following situations:

  • To complete and send your order

  • To communicate with you, for example about your order or questions you may have

  • To limit risks of fraud or abuse

  • To improve our website and service

Sharing Your Personal Information

We only share your data with external parties if this is necessary to perform our services properly. For example:

  • Delivery services

  • Payment services

  • Analysis tools such as Google Analytics (to better understand how you use our website)

We never sell your personal information to third parties. Unless we are legally obliged to share data, for example if the law prescribes this or a court order.

Your Rights

If you live in Europe, you have certain rights regarding your personal data:

  • You may view your data

  • You may have your data changed or deleted

  • You may object to the use of your data

If you want to use this, please send an email to support@yooova.com

Data retention

We do not retain your personal data for longer than is necessary for the purposes for which we collected it. This means that we retain your data for as long as you are an active customer with us. After termination of our relationship, we retain certain data for a period that is legally determined, for example for tax purposes. If there is no legal retention period, we will delete your data when we no longer need it.

Changes to this Policy

We may amend this privacy statement from time to time. You will always find the most recent version on this page.

Cookies

We use cookies to make your visit to our website as smooth as possible. Cookies are small (temporary) text files that you store on your computer or device.

We use cookies, among other things, to:

  • To make the website work properly

  • To remember what you have placed in your shopping cart

  • To remember your preferences (such as language settings)

  • To collect statistics about how you use the website

  • To be able to respond to your personal preferences and interests with relevant offers

You can choose to disable or delete cookies via your browser settings.